Products: These are physical items, akin to a hotel minibar, which guests can purchase during their stay. Examples include local snacks, bottled beverages, or souvenir items.

Rentals: These include items that guests can book for limited periods during their stay. Examples are bicycles, sports equipment, or special occasion kits like a beach or hiking gear.

Enhancements: Focus on first-party or third-party services that enhance the guest experience. These could be spa services like massages, wellness packages, or practical options such as early check-ins or late check-outs.

Customization Options: Choose from a template library for common upsells or select the ‘Custom’ option to add your unique offerings.

Pre-Arrival Communication: Share your Frontdesk guidebook with guests at least 5-7 days before their arrival, giving them sufficient time to review and select upsells.

Planning and Preparation: Use the advanced notice to ensure availability and prepare necessary services or products.

Integrate Contacts: If you have a cleaning crew or on-site manager helping you fulfill the upsells, make sure you add their contact so they are also notified when an upsell is requested or purchased (see instructions on how to do this below).

Available Now: Allow for immediate booking and payment of services that are always available.

On Request: Use for services that require confirmation of availability. Guests are prompted to pay once approval is given, ensuring a seamless transaction.

Adding a Third-Party Contact: You can add third-party contacts in the upsell settings for services or rentals that are fulfilled by external providers. This is useful for services provided by local vendors, such as boat rentals and guided tours.

Local Partnerships: For services involving third parties, you can arrange the service on behalf of the guest. For example, if you offer a boat rental, you might contract with a local rental company. You charge the guest a marked-up price and pay the rental company their rate, pocketing the difference.

Requests Tracking: Keep a tab on incoming guest requests for upsells through the Requests section. This area displays all the details you need, including request ID, type of request, request dates, total amount, status, and the guest ID associated with each request.

Approve a Request: If the request is feasible and you have the resources to fulfill it, you can approve it. Approval typically triggers a notification to the guest that their request has been accepted, and it may prompt them to make any necessary payments if they haven't done so already.
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Decline a Request: If you cannot fulfill a request due to availability issues or any other reason, you have the option to decline it. It’s important to communicate the reason for the decline to the guest to maintain good service and manage their expectations.
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Modify a Request: There may be situations where a guest's initial request needs modification—perhaps due to partial availability of the requested items or alternative options you can offer. In such cases, you can modify the request and communicate the changes to the guest for their approval.

Optimal Timing: Introduce your guidebook 5-7 days prior to your guests' arrival. This window is when guests are most active in planning their stay, from scheduling daily activities to exploring dining options. Providing the guidebook during this planning phase maximizes its usefulness and enhances the likelihood of upsell participation.
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Clear Instructions: Include straightforward instructions on how to access and use the guidebook. Explain its contents briefly—highlighting property details, exclusive upsells, and local insights—to encourage deeper interaction.
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Proactive Follow-Up: Schedule a follow-up message after sharing the guidebook to confirm receipt and offer additional assistance. This not only ensures guests have all the necessary information but also opens a line of communication for any inquiries they might have. Scheduled messages can also remind guests of pending upsell opportunities, helping you secure more revenue and giving you adequate time to prepare any services or products they purchase.

Accessing Subscription Details: Navigate to the Subscription & Billing section in your account settings to view details about your current plan and update payment methods on file.

To add a property to your Frontdesk plan, simply select "Add Property" from the Properties section of your account.

Viewing Earnings: You can track your total revenue in the Earnings section of your account. Here, you can monitor your current balance and detailed records of accumulated earnings from upsells and other services.

Earnings Payouts