1. What is Frontdesk?

Frontdesk is a platform that enables short-term rental hosts to sell add-ons and services that elevate the guest experience and boost nightly revenue. Once you set up your Frontdesk, your guests will be able to find and purchase items like bike rentals, anniversary packages, and time-saving conveniences such as grocery delivery with just a few clicks.

2. How do my guests access Frontdesk before their stay?

Each of your properties in Frontdesk is assigned a unique link to its digital guidebook. Upon booking confirmation, guests receive this link via a confirmation message or through automated messaging from your property management system (PMS) before their stay. This allows them to seamlessly browse and purchase offerings from your Host Store in advance, as well as plan their itinerary using your guidebook.

3. How do guests access and shop my Frontdesk when they're at my property?

During their stay, guests can scan a custom QR code placed within your property to access your Frontdesk guidebook at any time. This enables them to easily browse and purchase offerings from your Host Store throughout their visit.

Every host who signs up for Frontdesk is entitled to redeem a free QR Code Stand for each of their properties.

4. How do I set up my Frontdesk guidebook?

Setting up Frontdesk is straightforward and user-friendly. When you create your account, we automatically import your listing data from Airbnb. You can customize it using a drag-and-drop builder, add personal branding, and tailor content to match your property's offerings and style.

5. Is there an implementation fee to set up Frontdesk?

No, there is no implementation fee. Frontdesk is designed to be self-service with resources and support available to help you get started effortlessly.

6. Can you help me set up my Frontdesk?

Absolutely! We provide comprehensive support and resources to assist you in setting up your Frontdesk guidebook. Our customer success team is available to guide you through the process and ensure you can effectively use all the features.

7. How much does Frontdesk cost?

Frontdesk offers a variety of pricing plans tailored to different needs and property sizes. For the most current and relevant pricing information, we recommend visiting our pricing page or contacting our sales team to find a plan that suits your specific requirements.

8. How much revenue can I expect to generate with Frontdesk?

The revenue generated through Frontdesk varies based on factors like the number of properties you manage, the types of upsells offered, and guest engagement. Hosts typically see a significant increase in ancillary revenue. Our sales team can provide a better estimate based on your specific details.

9. What is a Host Store?

The Host Store is a feature within the Frontdesk platform where hosts can offer additional products and services directly to guests. It serves as a marketplace for items like local experiences, rentals, and exclusive offerings, enhancing guest stays and opening additional revenue streams for hosts.

10. What are the best-selling upsells on Frontdesk?

Popular upsells include local tours, bike and scooter rentals, special culinary experiences, grocery delivery, and exclusive access to local attractions. The success of these upsells often depends on your location and the unique offerings you provide.

11. How do I deliver an upsell purchase to my guests?

Delivery methods vary depending on the product or service. Digital products like tour tickets can be sent via email or directly through the Frontdesk platform. Physical products or services can be arranged to be available upon guest arrival or provided during their stay.

12. Can I see a sample Frontdesk guidebook?

Yes, we offer a demo version of Frontdesk on our website. You can explore a fully functional sample to see how it works and discover the various features it offers. Visit our website to access the demo.

13. Who should I contact if I have more questions?

For more detailed inquiries or personalized assistance, please contact our customer support team:

We're here to help ensure your experience with Frontdesk is smooth and successful.